You will lead our operations, including warehousing/fulfillment, delivery, and middle-mile. You are also responsible for the expansion to new city base locations. Dropp’s Head of Operations will be at the heart of the company since our product is very operations-heavy. The main responsibilities include:
Design, implement, and scale processes, tools, and warehouse facilities meeting the objectives of scalability, fulfilling customer requirements, and efficiency.
Lead the expansion of city bases and its enabling infrastructure across Germany and beyond, including last-mile delivery, hyperlocal warehousing/fulfillment, and processes earlier in the value chain.
Build, lead and develop a team of operations managers and expansion managers that support city bases, operations growth, and conduct operational improvement projects.
Be ultimately accountable for a large nationwide “on-the-ground” team of city base leads & managers, riders and warehouse associates.