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Head of Operations (f/m/d)

Permanent employee, Full-time · Berlin HQ

Your mission

You will lead our operations, including warehousing/fulfillment, delivery, and middle-mile. You are also responsible for the expansion to new city base locations. Dropp’s Head of Operations will be at the heart of the company since our product is very operations-heavy. The main responsibilities include:

  • Design, implement, and scale processes, tools, and warehouse facilities meeting the objectives of scalability, fulfilling customer requirements, and efficiency.

  • Lead the expansion of city bases and its enabling infrastructure across Germany and beyond, including last-mile delivery, hyperlocal warehousing/fulfillment, and processes earlier in the value chain.

  • Build, lead and develop a team of operations managers and expansion managers that support city bases, operations growth, and conduct operational improvement projects.

  • Be ultimately accountable for a large nationwide “on-the-ground” team of city base leads & managers, riders and warehouse associates.

Job outcomes
  1. Several city bases across Germany are set up and live with an appropriately high and growing throughput capacity.

  2. Effective and efficient processes and tools are set-up in a scalable manner such that contribution margins are positive and economics will be profitable at scale.

  3. A mature operations org structure with effective communication, appropriate division of responsibilities and clear lines of report is established.

  4. The product team is enabled to build effective operations systems through your and your team’s input.

Your profile
  • You have 2-5 years of experience as an operations leader - e.g. in a similar position at a startup, in operations consulting, or in the logistics industry.

  • You are creative and think outside the box to formulate an effective novel approach to e-commerce logistics operations.

  • You are hungry, humble, and never stop learning.

  • You combine an analytical mindset with a hands-on attitude.

  • You are excited about and aligned with our values.

Our offering
  • Massive impact: lead ops in an ops-heavy startup - Get the unique opportunity to develop Dropp’s operations blueprint and simultaneously build a world-class ops team in one of Germany’s hottest logistics startups.

  • Grow and thrive in a high-paced environment with a strong emphasis on learning and personal development.

  • Take advantage of unlimited opportunities to advance within the company, solely based on your performance and fit with our values.

  • Receive an attractive compensation of a cash salary & equity.

  • Get the benefits of a people-valuing, forward-looking startup: regular team events, personal development budget, flexible working hours & location, central office in the heart of Berlin, 28 vacation days & various other benefits.

About us

At Dropp, we are shaping the future of last mile logistics. We are building a faster, greener and more consumer friendly post purchase experience for online brands.

Dropp operates hyper local warehouses in the heart of German cities to provide same-day delivery within 3 hours, scheduled delivery and scheduled returns. We deploy our own fleet of riders with e-cargo bikes to ensure on time and environment friendly deliveries.
Our goal is to enhance the relationship brands and shops have with their end customers by building an outstanding post purchase experience: Customers are in control of when their order arrives and shops have the visibility they need to ensure the customer experience we provide meets their expectations.

We are looking forward to hearing from you!
Thank you for your interest in Dropp ​(Spokebase GmbH). Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to ​

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